FREQUENTLY ASKED QUESTIONS
We currently ship to Canada, US, the European Union and other countries in the world. Try us; we might be able to make it work for your country too.
We offer free shipping to Canada when you spend $60 CAD. We have several shipping options that you see at checkout, where you can choose one that is the right one for you.If you don’t seem to find the right shipping option, please email us on firstname.lastname@example.org so that together we can help make shipping work for you.
If you have chosen a tracked shipping option, Tea Rebellion will email you the tracking numbers. Please watch out for that email. You can use this number to go to either the Canada Post or UPS website to follow your shipment.
Indicative delivery times will have been given to you at checkout and are in your order confirmation. If you have a tracking number (that we would have emailed to you if you chose a tracked shipping option), you can use this number to go to either the Canada Post or UPS website to follow your shipment.
If you would like to cancel or change your order, please email us at email@example.com as soon as possible after placing your order, ideally before you receive a note that it has been shipped. Our returns policy is captured under point 7 in our terms and conditions.
If your order was incorrect or damaged please email us at firstname.lastname@example.org. We will do our best to ensure we make this right for you. Our returns policy is captured under point 7 in our terms and conditions.
We are so excited you are asking! We are writing blog posts with each of our farmers and organizing webinars (time permitting – these are very busy people!) where they talk about what matters to them when producing tea and trading with us. This will be a great opportunity to ask questions and learn about tea. Please sign up to the newsletter and connect on social media to make sure you don’t miss any of these special events to connect with our partner farmers.
Amazing! Thank you for asking/reading this FAQ. You can spread the word and help others join the rebellion by liking us and engaging with us on social media. If you have other ideas about how to spread the rebellion for fiercely authentic tea further, please share them with us by emailing email@example.com. We would love to hear from you.